This website is intended for healthcare professionals.Teepham Medical Sdn. Bhd. · Co. No. 199801018145 (474274-T)
Teepham Medical Sdn BhdTerms and conditions

Terms and conditions

In force from 26 October 2026

These terms apply when you use Teepham's online store and account pages ("the store"), and to what the business you act for buys through it. They are made between Teepham Medical Sdn. Bhd. ("Teepham", "we") and that business ("the customer"); "you" means you and the customer. You accept them when you claim, join or apply for an account, and when you place an order. Our Returns and refunds policy is part of them, and our Privacy Notice explains how we handle personal data.

1. Who we are

Teepham Medical Sdn. Bhd. (Co. No. 199801018145 (474274-T)) makes and distributes medical and dental supplies. Our head office is at No. 12, Jalan Atma 2, Compass @ Kuala Langat, Kawasan Perindustrian Kota Seri Langat, 42700 Banting, Selangor. We hold Medical Device Authority (MDA) establishment licences as a manufacturer (MDA-7750-K125) and as an authorised representative, distributor and importer (MDA-5607-WDP124). How to reach us is at the end of these terms.

2. Who may use the store

  • The store is for healthcare businesses in Malaysia that buy from Teepham, and for the people who act for them. It isn't open to the public. What it says about our products is for healthcare professionals, and is not medical advice.
  • Prices and ordering are for customers whose account Teepham has confirmed. At first, general practice clinics order online; other customers see the catalogue and order through their Teepham representative.
  • Teepham decides which kinds of business may order online, and may change this.

3. Your account

  • An existing customer's account is claimed by its owner, a partner or, for a company, a director: with a recent Teepham invoice, or through the personal link a Teepham representative sends after speaking to them. By claiming it you confirm that you are that person and that you may order for the business.
  • A business that doesn't buy from Teepham yet applies online. We check each application and open the account in our own system; its representative then sends the personal link.
  • A person at Teepham checks every claim before the account opens, usually within one working day, and may call the business's phone number on our records to confirm it. We may refuse a claim we can't confirm.
  • The owner adds the people who order for the business, as admins or buyers, and an admin may add buyers. Each person has a sign-in of their own, and what each does is recorded under their name, for the owner to see. The customer is responsible for the orders its people place.

4. Your sign-in

  • Your sign-in is yours alone. Don't share your password, and don't let anyone else use your sign-in.
  • Give us details that are true, and keep your email address and mobile number up to date.
  • Tell us at once if you think someone else has used your sign-in, or has claimed your business's account without your say.
  • You are responsible for what is done with your sign-in until you tell us.

5. Products, prices and stock

  • We offer and sell online only products with a Medical Device Authority (MDA) registration number on our records. Anything else is supplied through your representative.
  • Pictures and descriptions are a guide. Each product's label and instructions for use are what count.
  • The prices you see are your account's own: from the price list for its customer group in our sales system, at the quantity you order, in ringgit.
  • We may switch prices off in the store, for example while we update our price lists. You can still order: you order quantities only, and we price the order when we confirm it (section 6).
  • Stock is shown in words (in stock, on order, made to order), from our records as they stood the night before. It is a guide, not a promise.

6. Placing an order, and when we accept it

  • An order is your offer to buy. We check it, enter it in our sales system and confirm it. A contract is made when we confirm the order, on its page and by email, or when we deliver it, whichever comes first.
  • We may decline an order, for example if our credit control doesn't approve it, if we can't supply what was ordered, or if it was placed twice. We tell you why, and refund anything you paid for it.
  • An order for more than we have in stock is still taken. We tell your representative and customer service, who let you know when the rest can come. An order may arrive in more than one delivery.
  • An order placed while prices are switched off is priced from your account's price list when we confirm it, with any delivery fee. You may cancel it within one working day of that confirmation.
  • A request for a quote isn't an order. Nothing is ordered until you say so.

7. If our price differs from the one you saw

Before we confirm an order, we check the prices you saw against our sales system.

  • If our price is lower, you pay the lower price, and we tell you.
  • If it is higher, we don't charge more than you saw without your agreement: we either keep the price you saw, or ask you to accept the new price or cancel the order, from the order's page or our email. If you don't answer within one working day, your representative calls you.

8. Delivery

  • We deliver anywhere in Malaysia, by our own lorry or by courier, and only to a delivery address of the customer's on our records. Your representative can change it.
  • Delivery is free for orders with RM 250 or more of goods. Below that, a delivery fee of RM 15 is added to the order.
  • We aim to deliver within 3 to 5 working days after we confirm the order. Delivery times are estimates.
  • Check the goods when they arrive, and note any damage or shortfall on the delivery order before you sign it (see Returns and refunds).
  • The goods are our responsibility until they are delivered.

9. Cancelling an order

  • You can cancel an order from its page until we confirm it. An order priced when we confirmed it can also be cancelled within one working day of the confirmation.
  • After that, ask your representative. We will try to help, but can't promise to stop an order already on its way.
  • An order to be paid online that isn't paid within an hour of being placed is cancelled.
  • We may cancel an order we can't supply, and refund anything you paid for it.

10. Payment

How the customer pays follows its payment terms with Teepham; it isn't chosen at checkout.

  • Credit terms. An account on credit terms that the store accepts (60 days, at present) orders on credit. Pay each invoice within your account's credit term, as the invoice states.
  • Paying online, once we offer it. Until then, the store takes orders on credit terms only. An account on cash terms (cash on delivery or prepaid) will pay when it places the order, by FPX online banking or by card, on the secure payment page of our payment provider, CHIP IN Sdn. Bhd. ("CHIP"). The order goes ahead once CHIP confirms the payment. We never see or keep your card or bank details.
  • Any discount for paying online is shown at checkout, before you pay.
  • Accounts on other terms order through their representative.
  • An account with an overdue balance, or on credit hold, can't order online until it is settled or released.

11. E-invoices and your tax details

We issue an e-invoice for every sale, validated by Lembaga Hasil Dalam Negeri Malaysia (LHDN), as Malaysian law requires. For it we need the customer's Tax Identification Number (TIN) and its business registration (SSM) number. The claim asks for them; tell us if they change.

12. Returns and refunds

Goods can be returned only if they are dead on arrival, have a severe manufacturing defect or were shipped in error, and you report it within 14 calendar days of delivery, with the batch numbers. A return of goods bought on credit terms is settled by credit note. Our Returns and refunds policy sets out how to report it and what can't be returned.

13. Warranty

Products come with the warranty their manufacturer gives, as stated with the product or in our quotation. A fault that shows during the warranty is claimed through us (Warranty claims). Use each product as its label and instructions say: a warranty doesn't cover misuse, wrong storage or normal wear.

14. Our responsibility

  • As far as the law allows, our responsibility for an order is limited to the price of the goods concerned, and we are not responsible for loss of profit, business or data, or for any indirect loss.
  • As far as the law allows, we are not responsible for loss caused by the store being unavailable, or by someone using your sign-in because your password wasn't kept safe.
  • Nothing in these terms limits a responsibility the law doesn't let us limit, such as for death or personal injury caused by our negligence, or for fraud.

15. Fair use

Don't use the store to try to reach another business's account or records, to guess invoice or identity details, to disturb the service, or to collect its content by automated means. We limit repeated tries, and we may suspend a sign-in that is misused.

16. Availability

We work to keep the store running and correct, but we don't promise it will always be available or free of mistakes. If it is down, your representative and our offices can still take your orders.

17. Suspending or closing an account

You may ask us to close your sign-in at any time. We may suspend or close a sign-in or an account that breaks these terms, that belongs to someone who no longer acts for the business, where the business changes hands, or where it stops buying from Teepham.

18. Personal data

How we handle personal data is set out in our Privacy Notice, in English and Bahasa Malaysia.

19. Changes to these terms

We may change these terms. We show the current terms here with their date, and for a change that matters we tell you by email before it applies. An order is governed by the terms in force when it was placed.

20. Law, and words used

These terms are governed by the laws of Malaysia, and the courts of Malaysia decide any dispute about them. A working day is Monday to Friday, 9 am to 5 pm Malaysia time, except Penang's public holidays.

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